1. A booking is made in the name of the client and is not transferable to another person. Please note that you will be affected if you have transferred and there is a price increase as you will have to pay the current tour price at the time that the balance of the tour payment is due.
2. If the full tour payment is not received 1 month prior to departure, Destination Arabia may deem the booking cancelled and all monies paid will be forfeited. If you book within the one-month period prior to departure the full non-refundable tour price must be paid upon booking.
3. Cancellation of a booking must be notified in writing, however, all monies paid will be non-refundable if the booking is canceled less than one month prior to the tour departure date. You acknowledge that payment for the trip is an intrinsic part of the trip’s income and contributes towards the overall costs of hotel bookings, transportation costs, meals, staff administration, travel permits, etc. and Destination Arabia will have incurred a large part of its costs before the actual departure date. You will not receive a refund of any amount after the tour has been confirmed to run (which will usually happen no later than one month prior to the tour departing), nor are you able to transfer to another tour therefore we recommend you take out your travel insurance from the date you make your final tour payment, one month prior to departure, so you are insured if you have to withdraw off the trip. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges, but it is your sole responsibility to do so, and we accept no liability for any acts or omissions of your insurance company.
4. It is unlikely that we will have to make any changes to your tour, but we do plan all tours many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your tour. For example, if the minimum number of clients required for a particular tour is not reached, we may have to cancel it. However, we will not cancel your tour less than one month before your departure date (except for reasons of Force Majeure).
5. If we are unable to provide the tour for any reason (aside from Force Majeure) you can either have a refund of all monies paid or accept an offer of an alternative tour of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). It is understood that the minimum number of members required to run the tours varies with each tour, and less than that may result in the cancellation of the tour. In the event of this happening, all monies paid by you towards the tour cost will only be refunded. In the event of a cancellation, Destination Arabia is not responsible for reimbursing equipment, flights, visa costs, vaccinations, medication, etc. purchased by yourself. In the event of a tour being cancelled due to Force Majeure no refunds or compensation will be given by Destination Arabia. We therefore recommend you have suitable travel insurance as if the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges, but it is your sole responsibility to do so, and we accept no liability for any acts or omissions of your insurance company.
In the unlikely event of Force Majeure we will not refund you or pay you compensation if we have to cancel or change your tour in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemics, pandemics, health risks, closed or congested airports, ports or stations, poor local infrastructure, changes imposed by rescheduling or cancellation of transport by the transport supplier such as flights by airlines or main charterer, the alteration of transport or transport types, adverse weather conditions (actual or threatened), avalanche and technical failure with transport, Foreign and Commonwealth Office advice changing and advising against travel to the trip destination. We therefore recommend you have suitable travel insurance as if the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges, but it is your sole responsibility to do so, and we accept no liability for any acts or omissions of your insurance company.
6. If you choose to leave a tour for any reason on your own accord once the tour is underway you will not receive any compensation from Destination Arabia including any refunds of the tour payment. We therefore recommend you have suitable travel insurance as if the reason for your departure is covered under the terms of your insurance policy you may be able to reclaim these charges, but it is your sole responsibility to do so, and we accept no liability for any acts or omissions of your insurance company.
7. We reserve the right at any time prior to the departure date, without prior consultation with yourself, to merge your trip with one or more other tours travelling at the same time. This will not constitute a major change and would usually just mean swapping vehicles.
8. The tour payment covers transport, accommodation, any tour related ferry and train tickets, meals and national park entry fees as specified on the website.
9. The tour leader has sole responsibility for any tour payments. Any tour payment monies or stock remaining at the tour end are non-refundable.
10. You undertake to comply with the laws and regulations, whether in respect of health, immigration, currency exchange control, dress, or any other matter of all the sites visited during the tour.
11. You undertake to obtain a valid passport and have enough blank pages in the passport for the tour and your specific passport and visa requirements. Immigration requirements are your responsibility, and you should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility and shall not be liable if you cannot travel or cannot participate in any part of the tour because you have not complied with any passport, visa or immigration requirements. You are responsible for obtaining and having available the necessary documents (including but not limited to full, current passport with enough blank pages to complete the tour and valid for at least 6 months from the last day of the tour and visas for all periods, countries and territories within the tour) enabling you to participate in the tour and shall comply with all local legislation and regulations of the countries in which the tour takes place (including immigration requirements, customs regulations and currency exchange). You shall indemnify us against any loss or expense that we may incur or suffer as a result of breach of this condition by you. We cannot guarantee visa prices and availability of visas. Ultimately visas are your own responsibility to obtain.
12. Destination Arabia reserves the right to deviate from the advertised tour route if in their reasonable opinion such deviation is necessary for the safety or well-being of any or any one of the members of the tour or for the satisfactory progress of the tour.
13. Destination Arabia accepts no responsibility for matters arising out of political disputes, border closures, epidemics, pandemics, natural disasters, climate, armed robbery, terrorism, etc. Should it become necessary to abandon a tour because of such an event Destination Arabia will be entitled to retain all monies paid. We therefore recommend you have suitable travel insurance as if the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges, but it is your sole responsibility to do so, and we accept no liability for any acts or omissions of your insurance company.
14. You accept that owing to the nature of some countries visited, all tours involve an element of personal risk and are of a potentially hazardous and unpredictable nature. In many countries we visit the basic infrastructure, such as roads, is very poor and therefore less safe than that familiar to people from many western countries. In particular, lack of road markings or warning signs, unmarked speed bumps, seasonal flooding of roads and bridges, local vehicles which are poorly maintained and driven, and which are hazardous to other road users etc. are factors beyond the control of Destination Arabia. You accept that in some areas we drive off-road and that this involves personal risk when the tour vehicle can be negotiating rough terrain.
15. You accept that local emergency facilities are sometimes of a very limited nature. Hospitals outside of large cities often have no emergency facilities and emergency transport facilities can be non-existent.
16. If you have a problem during your tour, please inform the tour leader immediately who will endeavor to put things right. If your complaint is not resolved locally, please follow this up by emailing or writing to our office giving all other relevant information and, where possible, evidence. We must receive any such complaint not later than 28 days from the date of completion of your tour. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
17. We do not accept any liability or responsibility for any personal possessions (including but not limited to cameras, jewelry, valuables and money) which is carried on or in our vehicles, carried on public transport or transport supplied by independent subcontractors, left in accommodation provided by us or our suppliers during a tour or left in our care during a tour. Such items are carried and/or left at your own risk.
18. Excursions or other tours that you may choose to book or pay for whilst you are on a tour are not part of your trip arrangements provided by us. For any excursion or other tour that you book your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. You accept that the prices quoted for optional activities are approximate as local prices can and do change. Any of the optional activities listed are not necessarily endorsed or recommended by Destination Arabia. You also accept that you undertake any activity at your own risk and your participation is your own decision and does not form any part of your contract with Destination Arabia. Destination Arabia does not take responsibility for cancellations, unreliability of services or safety of
operators, agents, or contractors.
19. Whilst a tour is in progress you will at all times be expected to act in accordance with all reasonable instructions from us and/or the tour leader. We may exclude you from the tour or any part thereof at any time (including during the tour itself) if we are of the opinion that you are likely to prejudice the good order, discipline or safety of the tour, including as a result of failing to comply with the tour leader’s instructions, breaking any law or regulation of any country where the tour takes place or failing to adhere to the tour code of conduct, provided that we exercise our discretion reasonably in this regard. In such an event you shall reimburse us any reasonable costs, losses or expenses which we incur or suffer as a result of our decision to exclude you from the tour, and Destination Arabia shall cease to
have any responsibility to/for you. No refund will be given for any unused services.
20. By completing the booking form you confirm that you appreciate the risks involved in the tour and that you do not suffer (or have ever suffered) from any pre-existing medical condition that may prevent you from actively participating in the tour other than those that have been declared to us. It is your responsibility to ensure that you are medically fit enough to undertake the tour and to ensure that you have received the necessary vaccinations and medications (and taken them as prescribed by your doctor) relevant to the destination country. Unless informed otherwise in writing we will assume that you are in good health and are not aware of any reason why you may be unsuitable to take part in the
tour. We recommend that you consult your doctor before making a booking to ensure that you are medically fit and are fully aware regarding the immunizations and medical issues related to your destination countries. If you have any pre-existing medical condition, illness or disability, are undergoing medical treatment or, since entering into the contract, develop any medical condition, illness or disability or undergo any medical treatment; you will give us full particulars at the earliest opportunity and at the latest sixty (60) days before the departure date. If it is later discovered that a pre-existing condition was not declared within the specified time, and such condition would, if we had knowledge of it, have led to our refusal to accept or to cancel your booking, we reserve the right to withdraw you from the tour without any refund or recompense. In such an event, you shall reimburse us any reasonable costs, losses, or expenses which we incur or suffer as a result. In the event of you being withdrawn from a tour, no refunds will be given, and we will not be responsible for (and you agree to indemnify us against) any costs, claims, losses, and expenses arising including costs of repatriation, eg. flights and legal expenses. By agreeing to these conditions, you provide your consent to us and our insurers obtaining your medical records should we consider it necessary. You will be responsible for any charges for the provision of the information. We reserve the right to inspect your vaccination book at any time and to withdraw you from the tour in the event that you have not received and/or taken all the requisite inoculations and/or medication. If the information provided by you is incorrect and we discover that the correct information affects your suitability to take part in the tour, we may terminate the contract and withdraw you from the trip without refund or recompense, including during the tour. You agree and acknowledge that certain activities undertaken whilst you are on the tour may be inherently hazardous and have risks associated with them. You agree to abide by all instructions given to you whilst you are on the tour, and you acknowledge that we cannot be held responsible for any injuries that may arise as a result of your failing to comply with such instructions.
21. You must be covered by personal travel insurance to undertake any Destination Arabia tour. We recommend you take out a travel insurance policy that covers you fully against the cost of tour cancellation by you or by Force Majeure, medical care and repatriation should you become too ill to continue and above all covers you against the cost of air evacuation should sickness or injury necessitate such a course of action. You should also note that passenger liability insurance covering vehicles, particularly in third world countries, may be inadequate. It is therefore important that your travel insurance cover makes sufficient provision for your dependents in the event of an accident. Please note however that we have no control over the availability or standard of medical and repatriation services and facilities in the areas we visit, and these do not form any part of our contract with you. Please read your travel insurance policy details carefully and take them with you when you travel. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check individual insurance policies for suitability.
22. The client agrees to indemnify Destination Arabia against any claim or demand made in respect of any accident, personal injury or loss of life caused to, contracted, or suffered by the client during the course of the tour.
23. Privacy and Data Protection – we shall ensure that appropriate security measures are in place to protect your personal data and we do not store our customers’ financial details. When you make a booking, you do, however, consent to all the information you provide being passed on to our suppliers, agents, subcontractors, employees, or volunteers.
24. By agreeing to these terms and conditions you consent (unless otherwise stated on your application form) to our staff taking photographs and or video footage of you during the tour and that these images may be used by us for publicity and training purposes including, but not limited to, brochures, websites, marketing material and in the media.
25. We shall be entitled to novate or assign the contract or any part of it to any third party. You shall not be entitled to assign the contract or any part of it. This contract is made on the terms of these conditions, which are governed by Saudi law, and subject to the provisions of condition you agree to the exclusive jurisdiction of the Saudi courts. If any of these conditions is found by any court or other competent authority to be wholly or partly unfair or unenforceable the validity of the rest of the booking conditions and the rest of the condition in question shall not be affected and shall remain valid and enforceable to the extent permitted by law. A reference in these conditions to a statute, convention or regulation shall be as a reference to that statute convention or regulation as amended, re-enacted or
extended at the relevant time. The headings in these conditions are for convenience only and shall not affect their interpretation. Where the context otherwise requires, words importing the singular meaning shall include the plural meaning and vice versa and words denoting the masculine gender shall include the feminine and neuter genders. Where the context so admits, words denoting persons shall include natural persons, companies, corporations, firms, partnerships, limited liability partnerships, joint trips, trusts, voluntary associations and other incorporated and/or unincorporated bodies or other entities (in each case, whether or not having separate legal personality) and all such words shall be construed interchangeably in that manner.
26. The information given on the website, in the brochure and other literature supplied is given in good faith but no warranty is given that it is correct.
27. No servant, agent or authorized representative of Destination Arabia has authority to commit Destination Arabia to any liability whatsoever and Destination Arabia will not be bound by any statement or representation unless it is in writing and signed by one of the directors.
28. Your contract is with Destination Arabia, a company registered in Kingdom of Saudi Arabia (License No. 73103045) whose registered office is at Hilmi Kutbi St, Al Zahra, 23425, Jeddah, Saudi Arabia.
Medical Disclaimer
The information provided on this website is for general informational purposes only and is not intended as medical advice. While we aim to offer accurate and up-to-date travel health information for visitors to Saudi Arabia, this content should not be used as a substitute for professional medical advice, diagnosis, or treatment.
We strongly recommend consulting with a qualified healthcare provider or travel medicine specialist prior to your trip, especially regarding vaccinations, medications, and any personal health concerns.
Health risks and medical requirements may vary depending on your health condition, destination within Saudi Arabia, the time of year, and current public health advisories. Travelers are responsible for ensuring they meet all necessary health and vaccination requirements before entry.
This website does not assume any responsibility or liability for any medical issues, injuries, or health-related problems that may arise during or after travel.